Airport Assistance Services of Montréal–Trudeau International Airport

Fast Track Assistance

AirportAssist's Fast Track Assistance assists passengers to deal with airport procedures more efficiently wherever fast-track facilities are available. The service will be particularly useful for business travellers, families, older passengers and during peak travel times to assist them during security and immigration.

Meet and Greet

AirportAssist is a Meet and Greet service, offering personalised assistance from the time of your arrival until departure. He is friendly and helpful to the passengers and helps them with their luggage; he guides the passengers through the airport and its procedures; he provides information and support to passengers who are travelling for the first time or have limited time.

Lounge Access

AirportAssist's Lounge Access provides a more comfortable waiting time for eligible passengers before their flights. It is based on whether a traveller can use lounges and refreshments, Wi-Fi, comfortable seating, charging facilities and work and/or relaxation rooms.

VIP Airport Assistance

AirportAssist's VIP Airport Assistance offers customised assistance on the journey through the airport. It's much simpler for executives, VIP travellers, families and those who seek some level of privacy, as they have dedicated people from the airport to assist with the trip, luggage and departure.

Family & Special Needs Support

For families travelling with children, the elderly or those requiring additional assistance, AirportAssist provides individual services. The service can be utilised for use of the terminal, retrieval of luggage, access to accessibility services, and more, making the airport experience smoother.

Baggage & Porter Help

AirportAssist's bag and porter service makes it easier for passengers to carry multiple and heavy luggage. Luggage can be provided at the terminal to and from the check-in area, baggage area and onward travel, making travelling with your family and group easier.

Transit Assistance

AirportAssist's Transit Assistance makes travelling between airports at YUL more confident. Representatives may assist passengers with transfers and guidance to the appropriate departure area, particularly when they are not given enough time on the clock.

Layover and Connection Tips at Montréal–Trudeau International Airport

YUL has just one terminal, but is divided into domestic, international and transborder. A dedicated airport connection centre is provided for some international connections, and the process varies according to the source, destination and airline,e based on the baggage arrangement.

Adequate time should be taken to connect at peak times, as security and border clearance may be longer than usual. In case of a longer layover, YUL has a diverse selection of restaurants, shops, lounges, and comfortable waiting areas. The computers have free Internet access via the YUL network, and every time the computer logon is gained, they provide 60 minutes of Internet use, and if after 60 minutes of Internet use the login is lost, then another logon is attempted.

WE ENSURE SWIFT, SMOOTH AND SAFE PASSAGE THROUGH AIRPORTS